Covid-19 - KEEPING YOU SAFE

The wellbeing of our guests during their time at the spa, is as always our main priority.

Current restrictions

  • We currently have no restrictions.

Providing a safe environment

  • We have undertaken a comprehensive Covid-19 risk assessment. 

  • We have completed a training course on Infection, Prevention and control (including Covid-19).

  • We have installed a new fresh air ventilation system.

  • If you have been diagnosed with Covid-19 in the 10 days before your spa booking, you will need to contact us to reschedule your spa booking.  Evidence of a positive Covid test will be required when cancelling your booking.

Enhanced cleaning and sanitising​​

  • Hand sanitising stations around the spa.

  • All surfaces including fabric, are sanitised between spa sessions, using deep cleaning products and Safeclean anti-bacterial sanitiser spray.

  • Our laundry meets industry requirements for thermal disinfection.

PPE  

  • During your spa time, there will only be yourself and your guests in the spa, so you can make your own choices about wearing masks etc.

  • Our therapists will be wearing the correct PPE during treatments.

Cancellations

  • If for any reason relating to Covid your spa session needs to be cancelled, for example, testing positive (we will require proof of a positive test), or government guidelines requiring us to close.  We will reschedule your booking for you with no loss of deposit. 

Treatments

  • Therapists will be wearing the correct PPE.

  • Therapists will wash their hands thoroughly inbetween treatments.

  • Treatment rooms will be thoroughly sanitised between treatments.

Thermal area

  • All facilities are open, including the sauna, steam room, jacuzzi, rainfall shower, ice room, snow room and pool.

We ask you to stay safe during your stay

  • Wash your hands thoroughly throughout your spa session.

  • For coughs, and sneezes please use Catch it. Bin it. Kill it.  There are tissues and bins available throughout the spa.

  • If you are attending the spa with people outside of your household, please maintain social distancing.