Frequently Asked Questions
Who hires Sandpiper Pool and Spa?
Sandpiper is open to everybody over the age of 13 (all guests under 18 must be accompanied by an adult. 1 adult per 2 under 18's). Booking must be made by an adult.
How do I book a spa session?
Please contact us either using the contact form on this website or by email email@example.com or by telephone 01487 740896. We can then check our availability for the dates you would like to book. Once you have confirmed the date, time and number of hours you would like and the number of people in the booking we will email confirmation of your booking. A 50% deposit is then payable. This can either be paid over the phone by card or by online banking (full details will be on your booking confirmation email).
How do I book treatments?
Once you have made your spa booking, please take a look at our treatments page, to see which treatments you would like to have. Then call Vicky on 01842 630072 or 07928 494081 to book your treatments direct. Vicky is really helpful and will be happy to talk through any of the treatment options with you.
Do I have to pay a deposit?
Yes, a 50% deposit is payable when you book (or within 48hrs of booking). Your deposit is not refundable should you cancel your booking.
Can I book the swimming pool on its own?
No, we only take bookings for private spa hire. The swimming pool is included in your spa hire package, but can't be hired out on its own.
Can I hire the spa for 1 or 2 hours?
The spa can be booked for a minimum of 3 hours. We have morning, afternoon, evening and all-day spa packages available. Our all day packages include a buffet lunch or tea.
Does a 6, 7 or 8 hour session have to start in the morning?
Your 6, 7 or 8 hour spa session can start at any time you prefer. You may prefer to start in the morning and have an included buffet lunch, or your session could start in the afternoon and go into the evening with a buffet tea included.
Do you offer discounts?
We have group discounts:
Groups of 4 - 7 20% discount
Groups of 8 - 12 30% discount
To receive any offers or competitions we run, please subscribe on the website at the bottom of the page.
What do we do when we arrive?
Once you have parked on the driveway, ring the doorbell and we will come and open the gate and show you to the spa.
Will anybody be watching?
No, when you book the spa, it is just you and your guests. Because it is unsupervised you are responsible for your own safety. If at anytime you need us we can be contacted by phone either by text or call. Under 18's must be supervised at all times.
Can we stay overnight?
Unfortunately we are unable to provide overnight stays. There are some lovely hotels and bed and breakfast accommodations nearby, some of which are listed on our web page 'Places to stay'.
Can we book for longer than 8 hours?
If you would like to book for longer than 8 hours, please contact us, letting us know how many hours you would like and we can provide you with prices.
Can I book treatments?
Neal's Yard Remedies and Elemis products are used for treatments. These are all natural, organic and ethically sourced using essential oils, have no toxic ingredients and are not tested on animals. Handcrafted in Dorset.
Can I use my mobile phone and is wifi available?
As the spa is for your exclusive use, please feel free to use your mobile. Free wifi is available for your use.
Can we arrive early so we can get changed before our session?
If this is your first time visiting the spa, please feel free to arrive 15 minutes early. This will give us plenty of time to show you around the spa and collect your hire agreement forms.
Do you supply towels or swimming costumes?
We supply towels, robes & slippers. You will need your own swimwear. We try to encourage the use of your own spa slippers to help the environment, as ours are disposable.
Do you have extra large robes?
Robes are available in xxxx-large if required. When you book your spa session please let us know if you require a large size.
Can I wear my own robe/onesie/flipflops?
Because you have the spa to yourselves, we want you to be comfortable. We are happy for you to wear whatever you are most comfortable in. Please ensure that any slippers or flipflops are clean.
Do you have showers?
The changing room has a shower and there are also hairdryers for your use.
Shampoo, conditioner, body washes and lotions etc are also available for your use.
What products do you provide?
Our products provided for your use are made by local company Boxworth Botanicals, who have created an exclusive range of products for men and ladies for our spa. We have shampoo, conditioner, body wash, body lotion, hand wash and hand lotion. Boxworth Botanicals face care products are also available for your use.
All products are made with 100% pure essential oils, have no toxic ingredients and are not tested on animals.
Our therapists use Elemis for spa treatments. These are all natural, organic and ethically sourced using essential oils, have no toxic ingredients and are not tested on animals.
Can I just turn up at anytime for a spa session or do I need to book?
It is essential to book your spa session, otherwise you will probably have a wasted journey as the spa will already be in use.
Is the maximum number definitely 12?
Yes, unfortunately 12 is the maximum we can accommodate.
Can we bring our own food and drinks?
You are welcome to bring your own food and drinks, but no food or breakables can be taken into the wet areas of the spa.
Complimentary hot and cold drinks are available at all times and fresh fruit, biscuits and yoghurts are also available for you to snack on.
A finger buffet lunch or tea is included for 6, 7 and 8 hour bookings. You are welcome to book a buffet for shorter spa sessions @ £20 per person, or morning/afternoon tea @ £12 per person.
There are no discounts on price if you choose to bring your own refreshments.
There is a cake knife, corkscrew and chopping board available for your use if required.
Can we bring alcohol or other drinks?
Yes, you are welcome to bring your own drinks with you, including alcohol.
We supply fruit juice, flavoured still and sparkling water, filtered water and fresh bean to cup coffee and a tea selection, which are all available throughout your spa time. We are unable to provide alcohol.
Are children or babies allowed?
The minimum age is 13 and anybody under 18 must be accompanied by an adult. 1 adult per 2 under 18s.
Can I bring my pet (dog, cat, hamster, rabbit etc)?
No animals are permitted at Sandpiper Pool and Spa.
Please note that we do have cats here. While you may not see them at all, it is possible. The cats will never be in the spa itself, but you may see them in the garden.
Can I smoke at the spa?
There is a smoking area in the garden area of the spa where you may smoke. There is no smoking inside the spa building.
Can we bring our own pool toys?
There are woggles and floats here at the pool. Any inflatable toys and swim aids that you bring with you must be taken home again. Mermaids are welcome.
Can I take photos and videos?
As you have the spa to yourselves, you are welcome to take photos and videos.
Why does it say 'no diving, jumping or bombing' in the pool?
Because of the design of the pool, it is not safe to do any of the above. All around the edge is just 3ft deep.
Can I just book for a treatment without hiring the spa?
No. Treatments are only available during your spa time and must be pre-booked.
Does the time we book include getting changed?
Yes, your time includes getting changed. We ask that you are ready to leave promptly, this ensures that we have time to prepare the spa for the next users.
Is the spa private?
The spa is completely private. Please note that the owner/operator will re-enter the spa at the end of your session, so please be dressed appropriately.
If you are booked for the an all day spa session, we will come into the spa at an agreed time to bring your lunch, clean the coffee machine and refreshment area and restock anything that needs restocking. If you would prefer not to see anybody during your spa session, please spend this time relaxing in the Tranquil Retreat where you won't be disturbed.