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✅ SECTION 1 OF 6 — TERMS & CONDITIONS (WEBSITE + BOOKINGS)

Sandpiper Pool & Spa – Terms & Conditions

Welcome to Sandpiper Pool & Spa. These Terms & Conditions outline how we operate our private spa experiences and how you can enjoy our facilities safely and respectfully. By making a booking, using our website, or entering the premises, you agree to these terms.

“Sandpiper Pool & Spa” is owned and operated by Emma and Tim Procter. Throughout this document, “we”, “our” and “us” refers to Sandpiper Pool & Spa. “You” refers to guests and website users.

1. Use of Our Venue

  • Sandpiper Pool & Spa provides private spa experiences for pre-booked guests only.

  • Guests must follow all safety guidance, signage and staff instructions.

  • We reserve the right to refuse entry or ask guests to leave (without refund) if behaviour is unsafe, aggressive, disrespectful or in breach of these terms.

2. Minimum Age Policy

  • Minimum guest age is 13 years old.

  • Anyone under 25 must be supervised by a responsible adult over 25 at all times.

  • We may request proof of age if needed.

3. Alcohol Policy

  • Guests may bring their own alcohol and consume it responsibly.

  • For safety reasons, we may refuse entry or ask guests to leave if anyone becomes intoxicated or unsafe, without refund.

  • No glass is permitted around wet or pool areas.

4. Health & Safety

  • Guests use all facilities at their own risk.

  • You must not use the thermal spa area if:

    • You have been advised not to by a medical professional

    • You are under the influence of drugs or excessive alcohol

    • You are pregnant and have not had medical clearance

  • You must tell us in advance about medical conditions, allergies, mobility concerns or special requirements.

  • Running, diving or unsafe behaviour in pool areas is not permitted.

5. Damage, Cleaning & Conduct

  • Any damage caused by misuse, negligence or behaviour will be charged to the lead guest.

  • Extra cleaning (e.g., sickness, spillages, damage from food/alcohol) may incur a cleaning fee.

  • You must respect the property, facilities and neighbours in the area.

6. Your Booking

  • A booking is confirmed once we receive your 50% deposit.

  • By booking, you agree to:

    • Our Cancellation & Refund Policy

    • Our Venue Rules

    • Our Privacy Policy

  • The remaining balance must be paid by the date stated on your confirmation.

7. Arrival & Late Arrival

  • Your session will start and end at the booked times.

  • Late arrival will not extend your session.

8. Right to Refuse

We may refuse entry or end a booking (without refund) if a guest:

  • is intoxicated or behaving dangerously

  • is abusive to staff or other guests

  • refuses to follow safety instructions

  • causes or threatens damage

  • breaches our policies

9. Personal Belongings

We cannot accept responsibility for loss, theft or damage to personal items. Please keep valuables secure.

10. Force Majeure

If we must close due to unforeseen circumstances such as:

  • severe weather

  • power failure

  • illness

  • government restrictions

  • events beyond our control

…we will reschedule your booking to another date, but refunds may not be offered.

11. Governing Law

These terms are governed by English law and any disputes will be handled by the courts of England & Wales.

✅ SECTION 2 OF 6 — CANCELLATION & REFUND POLICY

We understand that plans can change. To offer fairness to all guests and to protect our small business, the following policy applies to all bookings at Sandpiper Pool & Spa.

Deposits

  • A 50% deposit is required to secure all bookings.

  • Deposits are non-refundable, except where we must cancel due to circumstances within our control.

  • By paying your deposit, you agree to these terms.

Balance Payments

  • Your remaining balance must be paid by the date stated on your booking confirmation.

  • Unpaid balances may result in your booking being cancelled and your deposit forfeited.

Reschedules & Cancellations

Notice Period

Reschedule

Cancellation Outcome

30–14 days before booking

✅ One free reschedule

❌ Deposit forfeited

14–7 days before booking

❌ Reschedule not permitted

❌ Deposit forfeited + 50% of remaining balance payable per person

7 days or less

❌ No reschedule

❌ Deposit forfeited + 100% of remaining balance payable

Note: If you reschedule during your permitted window, your new date must be chosen within 6 months of your original booking date.

No-Shows

  • No-shows or failure to attend for any reason will result in 100% of the full booking amount being payable.

Name Transfers

  • If you can no longer attend, you may send someone in your place, provided they meet our safety, age and policy requirements.

Force Majeure

  • If we must close due to events outside our control (e.g., severe weather, power failure, staff illness, government restrictions), your booking will be moved to a new date.

  • Refunds may not be offered, but we will always offer a fair solution.

✅ SECTION 3 OF 6 — GIFT VOUCHER TERMS

  • Gift vouchers are valid for 12 months from purchase.

  • Vouchers are non-refundable and non-exchangeable.

  • Extensions may be granted only in exceptional circumstances and at our discretion.

  • Vouchers hold no cash value.

  • Vouchers are for spa booking only and cannot be used for treatments.

✅ SECTION 4 OF 6 — PRIVACY POLICY (GDPR COMPLIANT)

Sandpiper Pool & Spa respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it and how it is stored.

What Data We Collect

We may collect:

  • Name, contact details and booking information

  • Payment information (processed securely via our payment provider)

  • Payment details are never stored

  • Email, phone number and marketing preferences

  • Website usage (via cookies/analytics)

How We Use Your Data

We use your data to:

  • Process and manage bookings

  • Communicate with you about your spa session

  • Send marketing messages only if you have not opted out

  • Improve our website and services

  • Meet legal and financial record keeping requirements

Third Parties

We may use trusted third party services (e.g., booking systems, payment providers, email systems, Facebook/Instagram for marketing). They only receive the data necessary to perform their function and must comply with GDPR.

Marketing

  • We may contact you with relevant offers and updates.

  • You can unsubscribe at any time via email or message.

  • If you opt out, we will still send essential booking or safety information.

Your Rights Under GDPR

You may:

  • Request access to the data we hold about you

  • Ask for corrections or deletion

  • Withdraw marketing consent at any time

To request this, contact us directly.

Data Storage

  • Your information is stored securely.

  • We only keep data for as long as required for bookings, accounting or legal obligations.

✅ SECTION 5 OF 6 — COOKIE POLICY

Our website uses cookies to enhance your browsing experience.

  • Essential cookies help the site function

  • Analytics cookies help us understand website traffic

  • You can manage or disable cookies through your browser settings

  • By using our website, you consent to our use of cookies in line with this policy

✅ SECTION 6 OF 6 — WEBSITE DISCLAIMER, COPYRIGHT & IP TERMS

Website Use

  • Information on our website is provided in good faith. We are not liable for errors, omissions or temporary downtime.

Copyright & Content

  • All text, images, branding and content on the website belong to Sandpiper Pool & Spa.

  • You may not copy, reproduce or distribute any materials without permission.

Liability

  • We are not responsible for loss, damage or injury resulting from misuse of the venue or failure to follow safety guidance.

  • Personal belongings are the responsibility of each guest.

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